At Eskaay Skin , we prioritize the security of your personal information and are dedicated to keeping your privacy protected. This Privacy Policy outlines the types of information we gather, how we use it, and the steps we take to ensure its safety when you interact with our website [www.eskaay.ca] and purchase our skincare products. By using the Site, you are agreeing to the collection and use of your information as described here.
1. Information We Collect
When you use our website, we may gather the following types of information:
- Personal Details: This includes any information you provide when you make a purchase, create an account, sign up for our newsletter, or reach out to us. Examples include your name, email address, phone number, shipping and billing addresses, and payment details.
- Payment Data: If you make a purchase, we collect information necessary for payment, such as your credit card or debit card number, and billing address. We do not store your payment data ourselves; this is handled securely by our third-party payment processor.
- Usage Data: This refers to information we automatically collect when you visit our site, like your IP address, browser type, device used, pages you visit, and the duration of your visit. This helps us analyze website traffic and improve user experience.
- Cookies: We use cookies (small files stored on your device) to improve your experience on our website. Cookies allow us to remember your preferences and track how you interact with the site. You can manage your cookie settings in your browser.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing Orders: Your personal and payment details are necessary to complete your transactions and deliver your skincare products to you.
- Website Improvement: The data we collect from your usage of the website allows us to analyze patterns, improve our site, and enhance its functionality.
- Customer Communication: We may use your contact details to send you updates about your orders, notify you of shipping information, and offer special promotions if you’ve opted in to receive marketing messages.
- Customer Service: Your information is used to assist with any inquiries or issues you may have with your orders or products.
3. How We Share Your Information
We do not sell or lease your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may work with third-party partners who help us with things like payment processing, website hosting, marketing, and customer support. These companies are bound by confidentiality agreements and are only allowed to use your information to provide their services.
- Legal Requirements: If required by law, we may disclose your information in response to a legal request, such as a court order or governmental regulation.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience. Cookies allow us to store your preferences, track site usage, and personalize your shopping experience.
- Essential Cookies: These are necessary for the proper functioning of our website, like remembering items in your shopping cart.
- Performance Cookies: These cookies help us understand how visitors use our site, allowing us to make improvements.
- Targeted Advertising Cookies: These cookies track your browsing habits so we can serve more relevant ads to you across different platforms.
You can control cookies by adjusting your browser settings, but disabling cookies may impact certain features of the website.
5. Data Protection
We take the protection of your personal data seriously and implement a range of security measures to keep it safe. For example, we use encryption to protect sensitive information transmitted during transactions, and we store your data securely. However, no method of transmitting or storing data is completely risk-free, and while we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: If any of your personal information is inaccurate or incomplete, you can update it by logging into your account or contacting us.
- Deletion: You may request that we erase your personal data, subject to certain legal exceptions.
- Opt-Out of Marketing: If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the link in our emails or by contacting us directly.
- Data Portability: You can ask for your personal data to be provided to you in a commonly used, structured, and machine-readable format.
To exercise any of these rights, please contact us at info@eskaay.ca.
7. International Transfers
If you are accessing our website from outside the country in which we operate, please be aware that your personal information may be transferred to, processed in, and stored in countries with different privacy laws. By using our site, you consent to these transfers.
8. Contact Us
If you have any questions or concerns about how we handle your personal information, please contact us at: info@eskaay.ca